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FAQs

DO YOU ALLOW EXCHANGES OR RETURNS?

Unfortunately we do NOT accept returns or exchanges due to hygienic reasons. Please shop carefully.

ALL SALES ARE FINAL!

DO YOU HAVE A WARRANTY?

Yes we do! It's a 1 year warranty with no need to register your product with us. If you have any questions; need help working something, questions on how to clean items, or something is not working properly. Please email us at cloutproducts@gmail.com with your name and order number, I try to respond the same day you email me, if not it's the next day and I'll always do my best to help you out in any way I can!

WHEN WILL MY ORDER ARRIVE?

Your order is packed and shipped within 1-5 business days of your purchase. Please advise this when choosing 1-Day Shipping option.

  • Average delivery time for domestic orders depends on service you choose, it ranges between is 3-7 business days.
  • Average delivery time for international orders, again depends on the shipping service you select, it ranges between 5-20 business days (duties and taxes are not included.
  • After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries, late deliveries or undeliverable addresses. 

If you have a question concerning tracking or shipping for domestic or international orders, please contact the mailing service you picked (USPS or Fedex).

USPS First Class Packages do not have insurance on them. If the address is incorrect or the package is lost it will not be insured and cannot be replaced often times, so please keep this in mind when checking out.

We ship Monday - Friday, with the exception of USA holidays on Eastern Standard Time. It can take 2-5 business days to fulfill orders from when they are purchased due to the high volume of shipments that we handle weekly, so keep this in mind when picking your shipping. Packages are picked up between 3-4:30 from our warehouse, we try to get to every order in a timely manner so anything after that will be shipped the following days.

WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?

We are not responsible for any taxes or duties that may be incurred on International orders, so yes, you will have to pay for duties.

MY ITEM IS LOST IN THE MAIL, WHAT DO I DO?

We are not responsible for items that are lost or damaged during shipping.

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet!

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. If the any product is not working like you thought it would, please send us an email, all items are checked but every now and then a bad one will slip through the cracks. 

HOW CAN I CONTACT YOU?

Via our Customer Service page.

HOW CAN I TRACK MY ORDER?

After your order is shipped, you will receive an email with your tracking number. 

If not, send us an email with your Name and Order # to: cloutproducts@gmail.com

WHAT IS YOUR RETURN POLICY?

Please see our Shipping & Returns page.

WHAT IF I RECIEVED THE WRONG ITEM?

If you received the incorrect item, please let us know by contacting cloutproducts@gmail.com . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible.

In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

WHAT IF I PUT IN THE WRONG ADDRESS?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders as quickly as we can so that you can enjoy your purchase sooner!

DO I GET A RECEIPT?

Receipts are provided with your order confirmation email. Please make sure to put in the correct email address when checking out. We do not provide a paper receipt for orders due to not wanting to kill more trees (SAVE THE FOREST!). Since everything is digitally sent via email to customers there's no need for the paper version. 

If you have any questions about your order, please email us at cloutproducts@gmail.com with your order number and name.

DO YOU OFFER REFUNDS?

We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.

WHAT CURRENCY DO YOU CHARGE?

USD.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover and American Express. 

WHAT IF I RECIEVED A DAMAGED ITEM?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Just send us an email at cloutproducts@gmail.com and we will gladly fix the problem!

WHAT IF MY PURCHASE IS LOST IN THE MAIL?

Clout Products is not responsible for items that are lost by the mail carrier or by any shipping service.

WHAT IF MY PACKAGE WAS RETURNED TO SENDER?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

DO YOU SHIP INTERNATIONALLY?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

Again, international customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from West Chester, PA. 

TIPS ON BATTERIES AND BATTERY LIFE?

Batteries are not a product that will last you a lifetime, they eventually burn out with any product; whether it be in your phone, laptop, Duracell batteries in your T.V. remote, gamer control or vape pen. It's lifetime on the shelf is often times not going to last you longer than 3 years to 5 years (5 years would be tremendous), which means that they eventually do need to replaced like when you go out and buy a new phone, laptop or camera. 

Tip #1 to keep your batteries lasting longer would be not to ever charge your battery in the car, this could drain the batteries life to never holding a charge just after one charge in a car, draining a freshly charged battery in just a few minutes even. Try not to ever charge in a car!

Tip #2 to keep your batteries lasting longer would be to never charge your battery over night, 1-3 times will not see an effect, but if this is done continuously it can lead to batteries losing power a lot faster, the battery will seem like it's not holding a charge for as long as it used to because of overcharging.

Tip #3 make sure when either plugging in the Micro USB charger into the battery or when screwing the charger onto the battery you are careful, being forceful or careless with the plugging in and or screwing into the battery can mess up the pins or bend the connectors on the battery. If the connections don't touch and line up it can lead to the battery not getting a charge which will lead to the battery not working when you try to turn it on.

Tip #4 always keep the pins on the batteries that use the screw on charge clean. Those pens would be the Oozi_Clip, DL1, DL1+ and the Re_Up. If the pins have any residue on them it can make it hard for the two pins (1 on the battery and 1 on the charger), from connecting which means that it will either take longer to charge or it won't charge at all. To keep them clean I recommend cleaning the pins with a q-tip, if you want you can use 90% Rubbing Alcohol too, but do not soak the cotton because if any of that liquid gets into the batteries internal parts that could destroy the battery. Just think of it as you wouldn't get your phone soaking wet so why would you do that to a vape pen battery.

I hope that those tips help out when it comes to making your battery last longer, if you have any other questions about the battery you can always email us at cloutproducts@gmail.com

TIPS ON KEEPING PENS CLEAN?

We all know that the contents that go into our pens is already hard to deal with due to it's consistency. No matter what the type it's always going to be sticky and a pain to deal with and that's before you try to put it inside of a small chamber that heats it up and pulls the vape up through that said chamber. So of course it's always going to be hard to keep clean. Down below are some tips that we've learned through using our products.

Tips on your pen getting sticky and stuck free.
Q-tip Method:
1. Get rubbing alcohol, we use the 90% one.
2. Get some q-tips.
3. Apply some rubbing alcohol on the q-tip, do not soak the q-tip to the point of it dripping.
(you cannot get any liquid inside the battery, that will kill the battery)
4. Clean off any parts of the battery, the batteries pin and the 5/10 threading to get rid of the gunk.
(you want it to no longer be sticky)
Soaking Method:
1. Get a cup or bowl, fill it with rubbing alcohol and enough to soak and clean some of the pen’s parts.
2. Take the metal cap/mouthpiece, coil cap, atomizer base and put them inside of your cup or bowl.
(do not soak the actual coil itself, that can ruin it)
3. Let it soak overnight and then take all the pieces out and rinse them under some warm water.
4. Towel dry or air dry the pieces and you are good to go!
These last two are for the coils, coils last between 2 weeks to a full month. I do recommend changing the coils out after a months use just because they eventually do not produce the same vape that they used to, due to the wire build breaking down (it's not actually deteriorating it's just through use it loses it's low ohm build) and not being as tightly wrapped, which is caused from constantly reapplying concentrates onto the build and it getting stabbed by the tool or having pressure applied when repacking the coil. Once you change the coil out you'll notice a slightly stronger flavor of the contents that you put on the coil, a faster heat up time due to the wire wraps being freshly built and tighter, and a bigger hit because of the faster heat up time.
The Oven Method:
We've not yet tried this one only because after a certain point it's good to just throw out old coils, this is for the people who wish to try to keep the same coil lasting for months.
1. Turn your over on, setting it at the lowest temperature that it can go down to.
2. Prepare a pan by placing parchment paper over it.
3. Take your coil, unscrew the coil cap and place the actual coil onto the parchment paper. You don't have to put the coil cap onto the pan but you can.
4. Bake the coil till all the residue inside of it leaks out onto the parchment paper, shouldn't take longer than 20 minutes I'd assume, however I've never done this method so I am unsure of the time.
5. Turn the oven off and take the pan out that has the coil on it, let it coil and then viola! Your coil should be incredibly clean and you also have some reclaim out of the whole thing too!
Coil Clean Up (CAN BE DONE MORE FREQUENTLY THAN THE OTHERS):
1. Never over pack the coil, 1/2 - 3/4 is our recommended pack size, this keeps it from getting really messy and keeps the coils lasting longer.
2. Use your tool that comes with your kit and try to scrape off the excess on the sides of your coil
(the inside and outside), take that excess and place it right onto the coils to re-use.
3. Do dry hits occasionally. Do not re-pack your coil and press the fire button, let anything extra that’s built up in the coils burn off. This keeps the coils cleaner, keeps them from building up to much gunk which gets messy and runny, and lets you get better flavor once the old stuff is cooked off.
I hope that these cleaning tips help y'all out, again, if you have any extra questions please feel free to email us at cloutproducts@gmail.com!